Terms & Conditions

These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of the website https://swissnutralife.com, operated by Swiss Nutraceutical Sdn Bhd (doing business as Swiss Nutralife) (“Swiss Nutralife”, “we”, “us”, or “our”), as well as your purchase and use of our products and services.

By accessing our website or purchasing from us, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

1. Use of Website and Services

  • You must be at least 18 years old to purchase from our website.

  • You agree to use our website and services only for lawful purposes and in compliance with applicable Malaysian laws and regulations.

  • You agree not to misuse our website (e.g., attempting to hack, disrupt, or collect data unlawfully).

2. Product Information and Disclaimer

  • Swiss Nutralife provides nutraceutical supplements, health products, and cosmetic products.

  • Our products are intended to support general health and wellbeing but are not medical treatments and should not be used to diagnose, treat, cure, or prevent any disease.

  • Results may vary between individuals.

  • You should consult a qualified healthcare professional before using our products, especially if you are pregnant, nursing, have a medical condition, or are taking other medications.

  • We are not liable for any misuse or adverse reactions resulting from use of our products.

3. Orders and Payments

  • All orders are subject to availability and confirmation.

  • Prices are stated in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.

  • Payment must be made in full at the time of order through our authorised payment gateway (Billplz) or other accepted methods.

  • We reserve the right to cancel any order if payment is not received, fraud is suspected, or the product is unavailable.

4. Shipping and Delivery

  • We ship orders within Malaysia (and internationally if specified). Delivery times may vary depending on location and courier services.

  • Any delivery dates provided are estimates only, and we are not responsible for delays outside our control.

  • Once shipped, the risk of loss or damage to products passes to you.

5. Refunds, Returns, and Exchanges

  • Once an order has been shipped, it is non-refundable, except in cases where the product is defective, damaged, or tampered with upon delivery.

  • Products must be unused, unopened, and in original packaging to be eligible for return or exchange.

  • Full details are outlined in our Refund & Return Policy, which forms part of these Terms.

6. Memberships and Promotions

  • Membership benefits, discounts, and promotions are subject to specific terms provided at the time of offer.

  • Misuse of membership benefits may result in termination without refund.

  • Promotions are valid for a limited time only and while stocks last.

7. Intellectual Property

  • All content on our website (including logos, text, images, product descriptions, and designs) is the property of Swiss Nutralife and protected by Malaysian intellectual property laws.

  • You may not reproduce, distribute, or use our content without our prior written consent.

8. Limitation of Liability

  • To the fullest extent permitted by law, Swiss Nutralife shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

    • The use or misuse of our products

    • Delays or failures in delivery beyond our control

    • Unauthorised access to your account or personal data

  • Our total liability for any claim shall not exceed the total amount you paid for the relevant product or service.

9. Privacy and Data Protection

  • Your personal data will be collected, stored, and processed in accordance with our Privacy Policy and Malaysia’s Personal Data Protection Act 2010 (PDPA 2010).

  • By using our services, you consent to our data practices as outlined in our Privacy Policy.

10. Changes to Terms

We may update or revise these Terms at any time. Updates will take effect immediately upon being posted on our website. Continued use of our website or services after changes are posted means you accept the revised Terms.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact Us

For questions or concerns regarding these Terms, please contact us:

📞 (+60)11-5582 8963
📧 care@swissnutralife.com
🌐 https://swissnutralife.com