Privacy Policy 

This Privacy Policy for Swiss Nutraceutical Sdn Bhd (doing business as Swiss Nutralife) (“Swiss Nutralife”, “we”, “us”, or “our”) describes how and why we may collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), such as when you:

  • Visit our website at https://swissnutralife.com, or any website of ours that links to this Privacy Policy

  • Purchase nutraceutical, health, or cosmetic products from us

  • Register for a membership or participate in promotions and loyalty programmes

  • Engage with us in other related ways, including sales, marketing, or events

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you:

  • Express an interest in our products or Services

  • Make a purchase

  • Register for membership

  • Subscribe to our newsletter or marketing campaigns

  • Contact us directly

The personal information we collect may include:

  • Names

  • Phone numbers

  • Email addresses

  • Billing and shipping addresses

  • Debit/credit card details or payment data (processed securely via Billplz)

  • Membership or account registration details

  • Marketing and communication preferences

We do not collect sensitive health information (e.g., medical history or conditions).

All personal information provided must be true, complete, and accurate, and you must notify us of any changes.

How Do We Process Your Information?

We process your personal information under the Personal Data Protection Act 2010 (PDPA 2010) and for purposes such as:

  • Delivering and facilitating product purchases and memberships

  • Responding to inquiries and providing customer support

  • Sending administrative information such as order confirmations, policy updates, or account notices

  • Fulfilling and managing orders, payment processing, returns, and exchanges

  • Managing memberships, loyalty programmes, and promotions

  • Sending newsletters, promotional communications, and targeted advertising (based on your preferences)

  • Requesting feedback to improve our products and Services

  • Protecting our Services, including fraud prevention and monitoring

  • Complying with legal obligations, including record-keeping for tax or regulatory purposes

When and With Whom Do We Share Your Information?

We may share your information in the following situations:

  • Business Transfer: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

  • Service Providers: With third-party vendors (e.g., Billplz for payment processing, email/SMS marketing providers, analytics and advertising platforms) to enable us to deliver our Services.

  • Legal Compliance: When required by law, regulation, or governmental request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, improve our website, and deliver targeted advertising. These may include:

  • Essential cookies – required for basic website functionality (e.g., shopping cart, login).

  • Performance and analytics cookies – to understand how visitors use our site and to improve our Services (e.g., Google Analytics).

  • Advertising cookies – to deliver relevant marketing messages and promotions (e.g., Facebook Pixel, Google Ads).

Your Choices

You can control cookies through your browser settings. Most browsers allow you to:

  • Delete cookies that have already been set

  • Block cookies from being placed in the future

  • Receive alerts before a cookie is stored

If you disable cookies, some features of our website may not function properly.

How Long Do We Keep Your Information?

We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or compliance requirements).

When no longer needed, we will securely delete or anonymise your information. If deletion is not possible (e.g., stored in backup archives), we will securely store and isolate your data until deletion is feasible.

How Do We Keep Your Information Safe?

We have implemented reasonable and appropriate technical and organisational safeguards to protect the security of your personal information.

However, please note:

  • No electronic transmission over the Internet or storage system can be guaranteed to be 100% secure.

  • Transmission of personal information to and from our website is at your own risk.

  • We recommend accessing our Services only within a secure environment.

What Are Your Privacy Rights?

Under the PDPA 2010, you have the right to:

  • Access and request a copy of your personal information

  • Request correction of inaccurate or incomplete personal information

  • Withdraw your consent for us to process your personal data at any time

If you withdraw consent, this will not affect the lawfulness of processing carried out prior to withdrawal, nor processing based on lawful grounds other than consent.

You may also opt out of receiving marketing and promotional communications at any time. However, we may still send you non-marketing messages (e.g., order confirmations, membership updates).

To exercise your rights, you may contact us at care@swissnutralife.com.

Controls for Do-Not-Track Features

Most web browsers and some mobile applications include a Do-Not-Track (“DNT”) feature you can activate. Currently, no uniform standard exists for recognising and implementing DNT signals, so we do not respond to such signals. If a standard is adopted in the future, we will update this Privacy Policy accordingly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective as soon as it is posted on our website. If we make material changes, we may notify you by email or through a notice on our website.

Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

📧 care@swissnutralife.com
🌐 https://swissnutralife.com